Mercy Ndemera

Mercy Ndemera

Virtual Assistant — NGO Research, M&E & Grant Reporting Support

Gweru, Zimbabwe
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About

About Me

I'm a detail-driven Virtual Assistant specializing in supporting NGOs, donor-funded programs, and humanitarian teams with research, M&E support, grant and donor reporting assistance, and administrative coordination. With 5+ years in the NGO sector — including roles with DEMT, Plan International, and Zimbabwe Red Cross — I bring sector fluency to every task. EF SET C1 Advanced certified in English.

What I Do

Services I Offer

NGO & Grant Research

Donor mapping, funding opportunity scans, and call-for-proposal tracking.

M&E & Data Support

Indicator tracking, data cleaning, dashboards, and tool design.

Donor & Program Reporting

Drafting, formatting, and quality-checking donor and program reports.

Administrative & Executive Support

Inbox, calendar, travel, meeting notes, and document coordination.

Research & Writing

Desk reviews, literature scans, concept notes, and briefing documents.

Health Program Support

Community health admin, training coordination, and field data support.

Toolkit

Core Skills & Tools

M&E FrameworksData Collection & EntryDonor ReportingKoboToolbox/ODKMS Office SuiteDatabase ManagementResearch & Desk ReviewCalendar & Email ManagementStakeholder Communication

Tools & Platforms I Use

CalendlyZapierClaude (AI Assistant)Microsoft TeamsMicrosoft Office SuiteGoogle WorkspaceCRM Systems
Journey

Experience

Volunteer M&E Officer

Sep 2019 – Dec 2024
Disaster and Environmental Management Trust
  • Designed and managed M&E tools for community resilience and DRR programs.
  • Collected, cleaned, and analyzed program data for donor and internal reporting.
  • Coordinated field assessments and supported quarterly review meetings.

Enumerator

Mar 2019
Plan International
  • Conducted household surveys using mobile data collection tools.
  • Ensured data accuracy through real-time validation and supervisor review.

Personal Assistant to CEO

Jun 2016 – Jun 2017
Mutoko Rural District Council
  • Managed executive calendar, correspondence, and stakeholder meetings.
  • Prepared briefing notes, minutes, and confidential council documents.
  • Coordinated travel logistics and inter-departmental communication.

Call Centre Representative

Jun 2020 – Aug 2020
Omnicontact
  • Handled high-volume inbound and outbound client communication.
  • Maintained CRM records with accuracy and quick turnaround.
Credentials

Education & Certifications

Why Me

Why Work With Me

Sector Fluency

I speak NGO — logframes, donors, indicators, and program cycles.

Accuracy First

Double-checked data, clean reports, and reliable deliverables.

Reliable Communication

Clear updates, prompt replies, and predictable turnaround.

Confidentiality

Discreet handling of sensitive donor, program, and beneficiary data.